Faq

How do I subscribe to HorseTap?

Step 1: Choose the subscription plan that’s right for you between annual and monthly. 

Step 2: Create an account by entering your email address, creating a password and fill out all the mandatory fields marked with * 

Step 3: Enter a payment method so you don’t miss a video at the end of your free trial period.

Done! Enjoy HorseTap!

You can’t register because “the email has already been taken”?

Maybe you start the registration steps without completing.

No problem! Access with your email and the password you have created and completethe missing steps. 

Choose the subscription plan. 

Choose a payment method (credit card or Paypal).

Now you are ready to watch all the videos and share yours.

Your account will not be charged until your free trial ends. 

Try HorseTap free for one month*!

If you enjoy HorseTap, do nothing and your subscription will automatically continue for as long as you choose to remain with us. 

HorseTap subscription plan are monthly or annual and begins on the date you sign up. 

No contract, no cancellation fees, no commitment.

Cancel online anytime, 24 hours a day.

* Free trial duration may depends on the special offer at sign up time. 

We ask for a payment method to ensure you don't have any interruption in service after the free trial.

At step 3 of the registration you will find the field coupon.

Type there your coupon code and your will see below the total amount of the plan you choose with the coupon discount.

We ask for a payment method to ensure you don't have any interruption in service after the free trial or the coupon discount periods ends. 

Your account will not be charged until your coupon period ends.

Cancel online anytime, after the free trial ends, your account will never be charged and you can continue to use HorseTap until the end of your coupon period. 

You can change your plan at any time.

Open the menu on the left and select subscription

Click Choose on the new plan.

The new plan will start after your active plan expires.  

We are sorry to say goodbye. 

To cancel your account follow these steps: 

Click on your profile icon and open the menu on the right. 

Select Manage subscription

Click Cancel subscription

 

If you cancel early, but after your free trial period, you can continue to use HorseTap until your account automatically closes at the end of your current billing period. You will not be charged again unless you restart your account.

Your account will be cancelled once your coupon balance has been completely consumed. After your cancellation request, you'll be able to continue using HorseTap for as many months of service as you have left on your coupon. 

Once your coupon expires, your cancellation will go into effect and you will no longer be able to use HorseTap.

No contract, no cancellation fees, no commitment.

You will not see any more subscription charges unless you restart your account. If you cancel with time left in your billing period, we'll let you use HorseTap until the account cancels automatically.

Definitely! We'd love to have you back! So whenever you're ready, just log-in with your email and password and choose a new subscription plan. 

How to use HorseTap

It’s easy. 

Click on Upload.

Choose the file you want to upload. 

While the upload is processing you can fill on the details fields with the info about your horse. 

All this fields will help the users to find your video during the research.

Yes of course. When you click upload flag muted before choosing the file.

Your video will be uploaded without sound. 

In the title you can write whatever you want. For example the name of the rider, name of the horse or show details. 

 

Here you can add any other useful info not already included in the pre-filled fields (eg. Name of the rider, info about the show, the height of the horse ecc)

We have tried to include all the common categories, so you can use search filter in the home page and in the left menu. 

If you have a 4-7 years old it will appear in the Young Horses category.

If you have a Grand Prix horse (that usually jumps the 145 or more) showing in a 140 competition only once, you can keep it in the Grand Prix category 

Click on your profile icon. 

Click on My videos.

Choose form the list the video you want to delete or modify selecting the edit or delete button. 

No, we are sorry! We don’t keep deleted files archive. 

But you can quickly reload it!

Your channel name is what your channel is known by. Other users will find you by your channel name. You can call your channel as you want but your name or your stable name will help the other users to find you. 

Click on your profile icon. 

Select Channel Settings.

Click on the picture icon of your profile picture or cover. 

Choose the new image to upload (you can rotate, resize, crop it)

Click on update and your profile will have a brand new look. 

Views are the number of times your video has been watched. 

The views count only if the video is watched, doesn’t count if someone only push play. 

If you share the link the views will be added to the views on the platform. 

Find the video you would like to share. In the low right you can find the share button. 

You can directly share the video on WhatsApp clicking on the app icon, or copy the link to share/embeed it on social network , email and messages. 

The video will be visible forever to the subscribed HorseTap member, for the non-subscribed user will be visible for 7 days. 

Share a link through HorseTap doesn’t occupy any space on your phone :-)

Type your search query in the search box on top of all the HorseTap pages. 

The result will include all the data insert by the user in the video details ( title, name of the horse, sire, dam sire, birth date)

So you can search by sire, name of the rider, name of the horse or you can type the year of birth you are interested in. 

You  can also you use the search filter you can find on the HorseTap home page and on the left menu ( Young Horses, Grand Prix, Future Stars)

Under the video player or in the query result select the button with the heart icon subscribe near the channel name.

The channel will receive a notification that you have started following it. 

Under the video player or in the query result select the button with the heart icon unsubscribe near the channel name.

The channel will not receive any notification.

To like a video, use thumbs up icon. The channel will receive a notification that you like his video.

If you don’t like a video anymore tap the thumbs up icon again so you remove your like. The channel will not receive any notification. 

Under the video player tap on the balloon icon

The chat page will open. 

Select on the left the channel you want to message with tapping on his profile icon image. 

Now you can write!

If you want to chat with a channel you already had a conversation with, you can find the conversation in your message list. You can access directly to your conversation clicking the messages icon in the fix menu. 

Open the message page. 

Open the conversation clicking on the profile image of the channel.

In the upright you can see three dots. Click on them and select block user

If you think that this contact need to be notify at HorseTap click on Notify user.

Click log-in.

Insert your email and click forgot your password?

You will receive an email to complete the reset password procedure.

 

Click on your profile icon. 

Click on change password.

Insert your current password and then create a new password. 

Click on change password

From now on you can log in with your new password.